Integrations/Orders & Shipping
orders-shipping
Reactiv×AfterShip

Tracking and returns, one tap from every order.

Shoppers open your branded tracking page and start a return straight from order history. It reads from the AfterShip account you already run, so there is nothing to rebuild.

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An order card with Track order and Request return buttons, connected to a branded tracking page and a returns portalAn order card with Track order and Request return buttons, opening a branded tracking page and a returns portal
What syncs
Tracking and return links
Read-only. Nothing is written back to AfterShip.
Works in
iOS and Android app
In order history, for signed-in shoppers.
Setup
Self-serve, a few minutes
Uses the branded tracking page you already run in AfterShip.
In the app

What shoppers get

Order details screen in the app with Track order and Request return buttonsBranded tracking page open inside the app, showing an order out for deliveryReturns portal open inside the app with the order's item already selected
Order details screen in the app with Track order and Request return buttonsBranded tracking page open inside the app, showing an order out for deliveryReturns portal open inside the app with the order's item already selected
Smartphone frame
Track an order from order history

A Track Order button on every shipped order.

Your branded tracking page, in the app

Shoppers land on your branded AfterShip page.

Start a return without leaving the app

The returns portal opens already tied to the order.

Why teams use it

What it takes off your team’s plate

Fewer “where is my order?” tickets

Package icon
Shoppers check delivery status in the app themselves, so fewer of them write in to ask.

No second post-purchase flow to run

Layout icon
The app opens the tracking page you already manage in AfterShip. Update it once and web and app both change.

Returns stay in one workflow

Return arrow icon
App returns start in your AfterShip portal, tied to the order, so they follow the rules and queue your team already uses.
Customer proof

Open the app
Live in production

Aetrex runs AfterShip tracking and returns in its Reactiv app.

Open the app
Pairs with

Works with the rest of your stack

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Shipping updates as app push

Send AfterShip shipping updates as app push through Klaviyo.
Explore
klaviyo
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Order answers in support chat

Shoppers track the order themselves, and your support team works from the same status.
Explore
gorgias
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Explore

Set up in three steps

  1. Connect AfterShip
    In Shopify admin, open Reactiv, then Integrations, and paste your AfterShip API key. Requires AfterShip Tracking Premium or above; returns require AfterShip Returns Enterprise. Step-by-step guides: AfterShip Tracking and AfterShip Returns.
  2. Set it as your provider
    In the Reactiv dashboard, choose AfterShip for tracking, returns, or both.
  3. Check and publish
    Open a shipped order in the preview app, then publish.
Read the setup guide

Frequently asked questions

What does Reactiv read from AfterShip?

The tracking link and the return link for each order. Nothing is written back to AfterShip.

Do I need a developer?

No. You connect it yourself from the Reactiv dashboard with your AfterShip API key. The tracking guide and the returns guide walk through each step.

Does it work in App Clips?

No. Tracking and returns live in the signed-in order history, which App Clips don’t have.

Do I need both AfterShip Tracking and Returns?

No. They connect separately, so you can turn on either one or both.

Abstract gradient with dark shapes fading into light area with blurred orange zigzag edges on right.Abstract gradient with dark gray and orange blurred zigzag patterns at bottom right.

Bring your whole stack into the app.

Book a demo and we’ll walk through your integrations in a live app.

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